GOS Contract Compliance

All the information you need on complying with your contract or meeting the requirements for the provision of enhanced services can be found in Quality in Optometry:

Learn More a toolkit for clinical governance in optometric practice

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Documents you may require:

Local Documents:

National documents available from Quality in Optometry:

Chaperone Policy: QiO GOS Section 12.8
Lone Working: QiO GOS Section 12.7
Waiting Room Notice: QiO GOS Sections 17.1 & 17.2
Safeguarding: QiO GOS Section 12.6

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Complaints

Complaints which cannot be resolved should go via the national process to:

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By post

NHS England,

PO Box 16738, Redditch, B97 9PT.

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By email

Add 'For the attention of the complaints manager' in the subject line.

Send Mail Email NHS complaints

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By telephone

Phone Tel: 0300 311 2233

(Monday to Friday 8am to 6pm, excluding English Bank Holidays)

There is more information on the NHS England website at:

Learn More NHS complaints

There is also information on the NHS choices website on complaints.

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