GOS Contract Compliance

All the information you need on complying with your contract or meeting the requirements for the provision of enhanced services can be found in Quality in Optometry:

Learn More a toolkit for clinical governance in optometric practice

Documents you may require:

Local Documents:

National documents available from Quality in Optometry:

Chaperone Policy: QiO GOS Section 12.8
Lone Working: QiO GOS Section 12.7
Waiting Room Notice: QiO GOS Sections 17.1 & 17.2
Safeguarding: QiO GOS Section 12.6


Complaints which cannot be resolved should go via the national process to:

By post

NHS England,

PO Box 16738, Redditch, B97 9PT.

By email

Add 'For the attention of the complaints manager' in the subject line.

Send Mail Email NHS complaints

By telephone

Phone Tel: 0300 311 2233

(Monday to Friday 8am to 6pm, excluding English Bank Holidays)

There is more information on the NHS England website at:

Learn More NHS complaints

There is also information on the NHS choices website on complaints.